This qualification reflects the role of those people who work at the first line of management in a wide range of organisational and industry contexts. You may have existing qualifications and technical skills in any given vocation or profession, yet you require skills or recognition in supervisory functions.
Typically you would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
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See the employability skills website for this qualification.
The Certificate IV in Frontline Management consists of 10 units: 4 compulsory core units and 6 elective units.
BSBMGT401A
Show leadership in the workplace
BSBMGT402A
Implement operational plan
BSBOHS407A
Monitor a safe workplace
BSBWOR402A
Promote team effectiveness
BSBCUS401A
Coordinate implementation of customer service strategies
BSBADM409A
Coordinate business resources
BSBINM301A
Promote innovation in a team environment
BSBMGT403A
Implement continuous improvement
BSBRSK401A
Identify risk and apply risk management processes
BSBWOR404B
Develop work priorities